1. The Rug Gallery inspects EVERY rug we sell for damage, tears and even the smallest imperfections. We can also judge the overall quality of the rug by the way it looks when it arrives in our store. Excessive shedding or dust can indicate a breakdown of the backing and a rug that is defective or of poor quality. We also ensure the rugs are not warped or stretched. We will only sell or ship rugs that meet our strict standards. The rest are returned to the manufacturer. Whether you purchase from our store or online, we guarantee the quality of your rug.
2. We offer the best delivery. If you purchase directly from our showroom we offer free delivery for purchases over $2,500 within greater Cincinnati, and we will deliver and place your rug exactly where you want it. For online purchases we offer standard shipping or delivery. Please call or email us for a quote.
For purchases from our showroom, we offer the seven-day “Try It Before Your Buy It” replacement guarantee. For online purchases, we offer a 30-day return policy for rugs returned to us in like-new condition.
4. We know rugs and padding. We will recommend the best pad and custom cut it to fit your rug.
We are the experts at helping you find your perfect rug. If you’re shopping our showroom, you won’t find better service, anywhere. If you’re shopping online, feel free to call or email us – we’re here to help! For some rugs we can offer swatches at a modest price to help take the guesswork out of online ordering.
Let us help you choose the correct rug size for your room, just bring in the measurements and we’ll take it from there. If you are shopping online click here view our rug sizing guide.
We offer UV and stain protection for all our rugs at only $.75/square foot.
We fully disclose the content of every rug we sell. Not all wool is the same quality, and the same applies to silk, too. You’ll know the exact fiber content before you buy.
9. There is only one award-winning Rug Gallery, and we’ve been in business for over 40 years. We started as a local business and have been distinguished as “The Best Specialty Rug Retailer in America” by the Atlanta Floor Covering Market.
10. The Rug Gallery offers the best service and selection, plus we will match any online or advertised price. We offer great prices and back that up with our price match promise. If you find a lower advertised or online price for the same rug or carpet let us know and we will happily match the price. This offer is good for 10 days after the purchase date, and excludes clearance items, floor samples, close-outs and discontinued merchandise.